Usually, people only experience water or fire damage problems once in their lifetime, so the restoration process can be new and confusing. Here are some answers that can help guide you through the restoration process:

How does the water damage restoration process work?

When our water damage professionals arrive at your property they’ll provide you with a free inspection and estimate. After surveying the damage, our restoration professionals will remove any water damaged materials that will either be cleaned and restored or discarded. This typically includes materials like drywall, baseboards, insulation, furniture, plywood, carpeting and more.

Then we’ll extract the water from your home using vacuums and pumps.  After that, we’ll begin drying your home using specialized equipment, such as air movers and dehumidifiers, or heat-injection fans.

Once drying is completed, restoration professionals will sanitize the area and spray surfaces with antimicrobial spray to prevent mold from growing. We’ll come back daily to monitor the moisture levels in your home and prevent further water damage from occurring down the line.

How long will it take to dry my home or business?

Every water damage situation is unique, so the drying times will vary. In most cases, it takes 3-4 days to complete the drying process.  The drying process depends on a lot of factors including: how long the water sat in your home, building materials, weather conditions, and the type of the water damage.

The longer your property is exposed to water, the longer it takes to dry. That’s why it’s important to call a restoration company as soon as water damage enters your home.

Can’t I just clean the water damage by myself?

If it’s a small puddle or spill on then you can probably handle that on your own, but water damage emergencies are best left to the professionals. During water damage situations, it’s the water you can’t see that causes the problems.

When water enters the home it spreads everywhere. It spreads behind walls and underneath flooring, and if it isn’t extracted properly it can lead to bacteria or structural damage. Furthermore, if the water damage comes from a contaminated source, like a sewage backup or a flood, you could put yourself at risk of infection.

Our water damage restoration professionals use specialized equipment, such as moisture meters and infrared cameras, to detect water that might be hiding behind floors and walls. We also have the training to extract contaminated water from your home and prevent health problems.

Do I have to leave my home during the restoration process?

This depends on the extent of damages. If the property doesn’t contain contaminated water (i.e. from a sewage overflow) or doesn’t contain harmful debris from fire damage, then you can safely stay in your home or business office.

The fans we use during drying process can be noisy, so if that sounds like something that might disturb you then you might want to consider relocating. We’ll check with your insurance company to see if they cover living or business relocation expenses.

Is it okay if I turn the equipment off?

You might be tempted to turn off the drying equipment because they’re noisy or because you’re worried about them running all night, but please don’t turn them off or move them because this will slow down the drying process. Our equipment is designed to be energy efficient and we position them in a certain way to speed up the drying process. Also, most insurance companies will not pay for extra days of drying if the equipment is turned off.

Will insurance cover my water damage losses?

Most insurance companies cover water damage that is sudden and accidental such as roof leaks, burst water heaters, and broken pipes. It’s important to note that there is a difference between flood damage and water damage. Standard insurance policies do not cover flood damage, however, you can purchase flood coverage as an add-on.

Should I call a restoration company before I file my insurance claim?

Yes, always call out the restoration company FIRST during a water damage emergency. Most insurance companies expect homeowners to prevent as much water damage as they possibly can.

Try to stop the source of water if you can, and then immediately call us out. We’ll respond within 45 minutes and begin extracting water and containing the damage.

Can you help with my insurance claim?

As a restoration business, we’re used to working with insurance companies. We’ll directly bill your insurance company without any expense to you. During the inspection, we’ll document and take pictures of damages and send it to your insurance company.

All you have to do is call in the claim, give us the claim number, and we’ll handle the rest.