When you pick up the phone to call a water restoration company you are most likely in an emergency situation with little time to spare.
A quick internet search may be the only research you have time to do before making that phone call. We have given you some very quick tips to make sure in those few minutes you are picking a reputable water damage restoration company. This information should be easily accessible on their website
Are they licensed and insured?
Being licensed means that you are registered to perform a certain trade it also requires background checks and a minimum amount of experience. When a company is insured it takes the liability away from you if something goes wrong on the job site.
When you make your initial phone call ask if their technicians are IICRC certified and trained?
IICRC is one of the most reputable water restoration certification companies. You want trained technicians coming to your home.
Is the company part of the Better Business Bureau.
The BBB is a first line of defense to weed out an untrustworthy business.If a business has been accredited by the BBB, it means BBB has determined that the business meets accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints.
Does the company have good reviews on Home Advisor and Facebook?
These are both great outlets for customers to voice praise or complaints about a business. Check out the companies reviews to make sure they are committed to customer service
Make sure the website specifies that they guarantee a quick response time.
You will want someone who can come to your house quickly and extract water before you have irreparable damage or mold growth. They should be open 24/7 with a guaranteed response time.
After a flood you need to make sure your water restoration company will work with your insurance company.
Your flooding is most likely covered by insurance, if you have knowledgeable restoration company they can facilitate the insurance claim process.
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